Creating exceptional customer experiences through leadership, innovation, and operational excellence.
I am a customer operations, helpdesk and workforce management leader who combines technology, data, process improvement, and people leadership to solve real business problems.
Camp Summit Employee Handbook AI Assistant
Experience a live Chatbot AI assistant designed to help employees quickly find answers inside a fictional summer camp employee handbook. Instead of reading through pages of policies, visitors can ask a question in plain English and receive a clear response.
Try asking the assistant:
- What should I wear on my first day?
- What is the attendance policy?
- How do I request time off?
- Who should I contact if I am sick?
- What training is required before camp begins?
Books, learning tools, and interactive experiences
Explore resources I created around workforce management, customer experience, artificial intelligence, leadership, and learning.
📘 Learn Workforce Management
Read my Workforce Management book, a practical guide for executives seeking to improve forecasting, staffing, performance, and operational decision-making.
🧠 Master AI Flashcards
Build your knowledge of artificial intelligence with concise, executive-friendly explanations of important AI concepts.
📊 NPS Leadership Playbook
Learn how leaders can turn Net Promoter Score into meaningful action, reduce detractors, and strengthen the customer experience.
📝 NPS Executive Quiz
Test your understanding of NPS methodology, interpretation, and strategies for turning customer feedback into business results.
🎈 Pop the Balloon Game
A fun interactive learning experience that helps children practice addition through play.
💼 Connect on LinkedIn
Connect with me to discuss customer operations, workforce management, AI implementation, leadership, and customer experience.
Let’s connect.
If you're interested in customer operations, workforce strategy, employee experience, leadership, or practical AI solutions, I'd love to connect and exchange ideas.
View My LinkedIn Profile